Support
A real person reads every message. We answer within a day.
Reach us
From inside the app
- Message support: Settings, then Help and support, then Message support.
- Report a problem: Settings, then Help and support, then Report a problem. Tell us what you expected and what happened.
- "This summary is wrong": open the email in Mail and tap This summary is wrong under it. That tells us the one line summary missed, and nothing else about your mailbox.
- Let support see my account: if we need to look at your setup to fix something, you can turn this on under Help and support. It lasts 24 hours, then turns itself off. It covers your classes and settings, never the text of your emails. Turning it on and off is recorded.
What to include
- Your school and which connection it's about (school email, course site, schedule, syllabus).
- What you expected and what you saw. A screenshot helps, but crop out anything private.
- The device: iPhone, Mac or Windows.
Never send us your school password. Gloss never needs it, and we will never ask for it.
Can't sign in?
On the Welcome back screen, tap Can't get into your account? and enter any email you've used with Gloss, like your backup email. We send a code there. Lost access to your school email after graduating or transferring, with no backup? Email support with your name and school and we verify you by hand.
Billing
Paid on iPhone? Apple handles the charge, so refunds and cancelling go through Apple. Paid on the computer apps? Stripe handles it, and we can help directly. How to cancel either one.
Your data
You can export or delete everything yourself in Settings. How deleting works. Privacy questions: [email protected]. Read the privacy policy.